1. Overview
This Refund & Returns Policy explains the conditions under which refunds, returns, exchanges, cancellations, and related requests may be accepted for products and services purchased through Academic Avengers.
By placing an order through the Site, you acknowledge and agree to this Policy.
Nothing in this Policy limits any mandatory consumer rights available under applicable law.
2. Physical Products
2.1 Eligibility for Returns
Returns may be accepted when:
- The item arrives damaged or defective.
- The wrong item was delivered.
- The item differs substantially from its description.
- The item is otherwise eligible under applicable consumer protection laws.
To request a return, you must contact us within 14 days of receiving the product unless a different period is required by applicable law.
2.2 Non-Returnable Items
Returns are generally not accepted for:
- Change of mind or buyer remorse.
- Incorrect size, colour, or variant selected by the customer.
- Incorrect shipping information supplied by the customer.
- Minor variations in colour, print placement, packaging, or appearance.
- Personalised, customised, or made-to-order products where permitted by law.
- Products that have been used, altered, damaged, or improperly handled after delivery.
2.3 Fulfilment Products
Some products available through the Site may be manufactured, produced, packaged, or delivered by third-party fulfilment partners.
As a result:
- Certain items may be produced specifically for each order.
- Products within the same order may arrive separately.
- Delivery times may vary between products.
- Availability may change without notice.
Where a return is approved, products should generally be returned unused and in their original condition unless otherwise instructed.
Return shipping costs may be the responsibility of the customer unless the return results from our error or a defective product.
3. Return Request Procedure
To request a return, exchange, replacement, or refund, please contact:
Please include:
- Order number
- Name used for the purchase
- Email address associated with the order
- Description of the issue
- Photographs or supporting evidence where applicable
We may request additional information before reviewing or approving a request.
4. Digital Products
Digital products may include ebooks, downloadable resources, templates, educational materials, guides, graphics, or other digital content.
4.1 No Refunds After Access
Unless required by applicable law, digital products are generally non-refundable once they have been:
- Delivered
- Accessed
- Downloaded
- Made available to the purchaser
Because digital products cannot typically be returned, all sales are generally considered final after access has been granted.
4.2 Duplicate Purchases
If you accidentally purchase the same digital product multiple times, please contact us within 7 days of purchase and we will review the request.
5. Digital Services
Refund requests relating to digital services are evaluated individually.
Factors considered may include:
- Work already completed
- Resources already allocated
- Project milestones reached
- Time invested
- Any applicable service agreement
Where appropriate, partial refunds may be granted.
Specific service agreements may supplement or override this Policy.
6. Order Cancellations
6.1 Physical Products
Orders may be cancelled within 24 hours of purchase if production, fulfilment, or shipment has not yet begun.
Orders already in production, processing, or shipment may not be cancelled.
6.2 Digital Products
Orders for digital products generally cannot be cancelled once access has been granted.
6.3 Services
Cancellation terms for services are governed by the specific agreement applicable to the service.
7. Lost, Delayed, or Missing Orders
If an order appears to be lost, significantly delayed, or missing, please contact us as soon as possible.
We may work with fulfilment providers, shipping carriers, or payment providers to investigate the issue and determine whether a replacement, refund, or other resolution is appropriate.
Investigation timeframes may vary depending on the circumstances.
8. Refused Deliveries and Unclaimed Packages
If a package is refused, unclaimed, returned due to an incorrect address, or otherwise undeliverable, additional shipping charges, handling fees, or reshipment costs may apply.
Refund eligibility will be assessed on a case-by-case basis.
Shipping charges may not be refundable where costs have already been incurred.
9. Refund Processing
Approved refunds will generally be issued using the original payment method whenever possible.
Processing times vary depending on payment providers, financial institutions, and geographic location.
Refunds typically appear within 5–15 business days after approval, although delays may occur.
10. Chargebacks and Payment Disputes
Customers are encouraged to contact us before initiating a chargeback, dispute, or payment reversal.
We reserve the right to challenge fraudulent, abusive, or unsupported chargeback claims and may provide relevant transaction records, communications, and evidence to payment processors where necessary.
11. Abuse Prevention
We reserve the right to deny requests for refunds, returns, replacements, exchanges, or cancellations where we reasonably believe that:
- A request is fraudulent.
- A request is abusive or excessive.
- The Policy is being intentionally misused.
- False information has been provided.
Nothing in this section limits rights available under applicable consumer protection laws.
12. Changes to This Policy
We may update this Refund & Returns Policy from time to time.
Updated versions will be posted on this page together with a revised “Last Updated” date.
Continued use of the Site following publication of changes constitutes acceptance of the revised Policy.
13. Contact
For questions regarding returns, refunds, exchanges, replacements, cancellations, or payment disputes, please contact:
Academic Avengers
Email: academicavengers23@gmail.com
Website: academicavengers.com
